Returns policy
We take pride in our quality products and service, and we value our relationship with you. If you are not completely satisfied with your purchase, we are happy to accept your item(s) back for store credit or exchange within 7 days of receiving your order. Store credit never expires.
A 10% restocking fee will be charged for all items returned or exchanged. Store credit will be issued for the total amount of order minus restocking fees, discounts and promotions. Return shipping costs, taxes, duties, or customs fees incurred for international orders are non-creditable and are the responsibility of the customer.
How to return your order:
Your order must be in perfect condition, unworn with tags attached. Please follow our very simple return process:
- Email us at info@dollhousebridesmaids.com within 7 days of receiving your order
- Make sure to include your order number in the request.
- Please advise if you would like an exchange or store credit. For exchanges, make sure to include the style, size, and color for the new order.
- Your package must be postmarked within 5 days of receiving your RA number.
- Store credit cannot be exchanged for a refund.
Items that are not eligible for return or exchange:
- Sale or Final Sale Items
- Swatches
- Fabric by the Yard
Orders sent back without an RA number are subject to a 50% fee and will ultimately delay your store credit or exchange order.
Processing time for Returns is 2-4 business days. Once processed, you will receive an email with your store credit number that you can apply to an order now or in the future. If you placed an exchange order you will receive an email when your order is shipped.
Upon inspection, if it is determined that the item has been worn, altered, tampered with, or damaged without prior notification your return authorization will be voided and the item will be shipped back to you.
